Our Promise
We don't just maintain hardware — we own the outcome. Every SLA, every escalation, every spare part is our responsibility so you can focus on banking.
Pre-positioned field engineers across service zones ensure rapid response. Your SLA defines the exact resolution window — tailored to your operation.
Our managed-services model is built on delivering measurable ROI. When clients see results, partnerships last.
As your fleet grows, our technical support scales with you — more engineers, more parts, more coverage, all under one contract.
Every client is assigned a named Success Manager who owns your SLA performance, quarterly reviews, and continuous improvement roadmap.
Commissioning | Calibration | Integration | Staff briefing
Scheduled visits | Sensor cleaning | Part inspection | Calibration
Ticket opened → AI Knowledge Base → Engineer dispatched → < 2hrs
24/7 machine status | Automated alerts | Proactive outreach
Operator certification | New staff onboarding | Software training
Every issue ever resolved — instantly searchable by engineers
Every call logged, tracked, and escalated with full history
Client issues submitted via WhatsApp — no hotline hold times
Every machine, part, and service call tracked in the ERP
Tech support team growing at 5× annually
Regional Presence
Three strategic hubs give us same-day reach across the Middle East and North Africa — with spare-parts depots in every city we serve.
Innovation Lab & Technical Core
Our engineering headquarters — home to R&D, Level-3 support, and the CashPrime Platform team.
Gateway to Gulf & Africa
Regional logistics hub managing spare-parts distribution and partner integrations across 12 markets.
Kingdom Operations
Dedicated operations center for Saudi Arabia's largest banking fleets, with 24/7 on-site field teams.
Our Commitment
SLA-Backed
Response Times
Pre-Positioned
Field Engineers
24/7
Remote Monitoring
Scalable
Growing With You
CashPrime's team will calculate your throughput requirements and show you exactly which solution delivers your ROI target.