01
Baseline
Record the operation before changing it
Capture volumes, uptime, repeat faults, response times, consumables, staffing and exception backlogs so improvement can be demonstrated.
Managed-service operating model
Put measurable responsibility around the cash operation.
Managed service is appropriate when the client needs one accountable operating cadence across equipment, incidents, preventive maintenance, reporting and continuous improvement.
Acceptance checkpoint
The contract should define evidence, exclusions and escalation paths alongside every service level.
02
Responsibility
Create one RACI for every service event
Define who detects, approves, dispatches, fixes, verifies and closes each event across CashPrime, the client and any third party.
03
Governance
Review causes, not ticket counts alone
Use service reviews to remove recurring failure modes, adjust spares and training, and agree the next measurable operating change.
Turn the page into a testable decision.
Capture the workload, constraint and required evidence, then review the fit with an operations specialist.
