Continue the service route
Register the issue, track progress through the customer portal, or connect the installed base to wider lifecycle visibility.
Customer continuity
Customer continuity
Your operating scope travels with you
Explore and save equipment, ARKASH modules, and operating touchpoints to build a live decision brief.
Get help with your CashPrime hardware and software. Submit a support ticket or reach our team directly.
Fill out the form below and our team will get back to you promptly.
Send a verified request to the CashPrime technical support team.
Create TicketQuick answers to the most common questions about our technical support.
Please provide your full name, company, email, the product type and serial number (if applicable), a clear description of the issue, and the urgency level. The more detail you include, the faster our team can diagnose and resolve your issue.
Critical (P1): 1 hour response, 4 hour resolution target. High (P2): 4 hours response, 8 hour resolution target. Medium (P3): 8 hours response, next business day resolution. Low (P4): 1 business day response, 3 business day resolution.
Open the Customer Portal to access the support requests shared with your account. If ticket tracking is not enabled for your account, reply to your support confirmation email or contact support@cashprime.co.
A P1 issue is any situation where a production system is completely down or a critical business function is unavailable with no workaround. Examples include: cash recycler failures at a main branch during business hours, complete ARKASH outage, or security breaches on ATM e-locks.
Yes. For customers with active Managed Services agreements, on-site support is included for hardware issues that cannot be resolved remotely. Our field engineers are based across Egypt and the Middle East region with typical on-site response within 24 hours.
CashPrime's team will calculate your throughput requirements and show you exactly which solution delivers your ROI target.